Key Responsibilities
• Work with OCFS, local social services districts, ACS, and voluntary agencies to achieve Casework Contact Assurance goals
• Monitor voluntary agency case management and case planning compliance with OCFS child safety and CPS requirements
• Collect, analyze, document, and report data related to foster care casework contact standards
• Review business processes and elicit requirements through interviews, surveys, site visits, and process documentation
• Communicate findings and recommendations to senior analysts, program leads, and OCFS management
• Conduct on-site monitoring of NYC-based ACS and voluntary agencies to assess casework quality, timeliness, and quantitative standards
• Review Family Assessment and Service Plans for quality and timeliness
• Analyze Data Warehouse reports to assess policy impact, identify documentation issues, and resolve Multiple Person Identifiers (MPIDs)
• Support districts and agencies in correcting data and improving documentation accuracy
• Coordinate meetings, distribute materials, collect status reports, and manage team communications
• Generate reports of findings and support implementation of recommended improvements
• Support continuous improvement of business processes impacting youth permanency
• Perform additional duties as assigned by the Regional Office

Mandatory Qualification
• Senior Business Analyst with 60–84 months of experience analyzing business processes and systems and documenting requirements and deliverables aligned with technology solutions
• Ability to work independently and provide guidance to others
• 60 months of experience working in Health and Human Services systems
• 60 months of experience writing business process definitions, business rules, and process decompositions
• 60 months of experience extracting business rules from existing applications and systems
• 60 months of experience in change management planning and implementation, including compliance with NYS and federal regulations
• 60 months of experience working directly with users in a human services environment, including training or technical assistance
• 60 months of experience analyzing applications using relational databases such as Oracle and reporting tools such as Cognos
• 60 months of experience using Microsoft tools including Excel, Access, and Project for data analysis
• 60 months of experience with child welfare programs
• 60 months of experience interpreting state and federal laws and regulations governing health and human services programs

Work Schedule
• Contract, 40 hours per week
• Typical hours: 8:00 AM – 5:00 PM or 8:30 AM – 5:30 PM (includes 30-minute unpaid lunch)

Interview Process
• Telephone interview

Travel Requirements
• Travel within the five boroughs of NYC to voluntary agencies
• Occasional travel to Westchester County and OCFS Home Office in Rensselaer, NY

Technology Environment
• Software: Microsoft-based environment
• Hardware/Infrastructure: VMware