• Bachelor’s Degree is required.  
• Of Computer Science background
• Skills in navigating a large organization in order to accomplish results required.
• Ability to initiate and follow through on complex projects of both short- and long-term duration required.
• Excellent organizational and time management skills required.?
• Excellent analytical and problem-solving skills required.?
• Works independently, assumes responsibility for job development and training, researches and resolves questions and problems, requests supervisor input and keeps supervisor informed required. 
• Participate on interdepartmental teams to support organizational goals
• Perform other related duties and tasks as assigned
• Punctual, regular, and consistent attendance
• Experience in teleconferencing and?presenting over web-based tools?
• Excellent Verbal and?written?communication?
• Knowledge of Telecom domain – a plus?
• Knowledge of OSS processes?like?Activation, Provisioning?in Telecom?– a plus?
• Knowledge of?MSO?Billing systems – a plus?
• Knowledge of Ticketing systems, and IVRs – a plus?
• Knowledge of Inventory systems?– a plus?
• Knowledge of EMS and NMS data sets/backend?– a plus?