- We are looking for talented and experienced engineers to join our team. If you are a problem solver and enjoy working on an exciting and fast-paced environment, this may be the perfect opportunity for you to join us and take your career to the next level.

Responsibilities :

- Communicate effectively with customers, including expectations for callbacks and follow-up on their issues.

- Handle technical issues of different complexity and help other members of the team.

- Collaborate with other support teams, Engineering and other internal departments to help resolve critical issues.

- Cross-train on multiple technologies to effectively build and support product/technology portfolio.

- Troubleshoot, diagnose & resolve customer issues independently, making use of the resources available to you.

- Keep all the ongoing cases documented and up to date in the case management system.

- Promote and maintain a high quality, professional, service orientated Cervello image amongst internal and external customers.

- Works in adherence to defined processes and procedures implemented in the organization.

- Maintain and continually upgrade the technical understanding of products and technologies.

- Build and maintain solid working relationships with the members of the team.

- Write and/or edit knowledge articles for every issue resolved.

Desired Skills & Experience :

a) Required :

- One or more Salesforce.com certifications (ADM-201, Sales Cloud, Service Cloud, DEV-401)

- Customer relationship management (CRM) application experience (e.g. Salesforce, Siebel, Eloqua, Marketo) as well as integration tools (Pervasive, Informatica, Boomi)

- Apex development skills including triggers, web services and Visual Force integration.

- VisualForce development.

- Salesforce integration skills including with third-party ERP systems.

- Strong development skills and the ability to deliver customer-driven solutions.

- Strong communication skills, both written and verbal.

- College degree

b) Preferred :

- Two+ years of development experience with Java, .Net, JSP/ASP.

- One or more salesforce.com certifications (ADM-201, Sales Cloud, Service Cloud, DEV-401).

- BA in Computer Science or related field.