Are you an experienced, passionate pioneer in technology - a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.

Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below ...

Work you'll do/Responsibilities

You will perform day-to-day support and maintenance, work with the functional team to develop solutions in ServiceNow and coordinate support and development efforts within the admin team.

General support, administration and maintenance of ServiceNow platform and associated applications

Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.

Working closely with ServiceNow functional team, configure and improve core and custom applications.

Work directly with end users to resolve support issues within ServiceNow

Monitor health, usage and overall compliance of ServiceNow and its applications

Develop systems integrations and process automation

Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.

Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow

Configuring and managing Discovery and Orchestration

Coordinate application and platform upgrades

Load, manipulate and maintain data between Service-now and other systems

Create ServiceNow reports and dashboards

The Team

The HR Transformation team is a core component of our Human Capital practice - the work we do supports the five major issues our clients are facing. We collaborate with our clients to develop leading global HR strategies and support organizations in achieving excellence through implementing solutions that transform how they organize, develop capabilities, deploy leading technology, and deliver a leading employee experience.

Keeping the employee in mind, all our services cater to improving an organization's productivity through their human capital asset. The client issues we work with range from the need for a comprehensive HR strategy to determining the need for new and enabling technologies, to streamlining HR operations and transforming the way HR is delivered.

Qualifications

Required

2+ years ServiceNow experience in an enterprise environment

Bachelor of Science in Computer Science, a similar technical discipline or comparable experience

Experience configuring ServiceNow Discovery a plus

Must be technically savvy and able to design and build applications that meet business goals and objectives

Proven experience implementing and customizing a web architected, n-tiered enterprise application

Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)

Experience with JavaScript, XML, HTML

Familiar with LDAP, MS Active Directory, ADFS

Integration (interfacing) of enterprise software systems

Experience creating ServiceNow update sets, promoting and testing through multiple instances and into production

Travel up to 10% annually

A current government security clearance, or the ability to hold a clearance is required

Must live a commutable distance to one of the following cities: Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Cincinnati, OH; Cleveland, OH; Dallas, TX; Detroit, MI; Gilbert, AZ; Houston, TX; Indianapolis, IN; Kansas City, MO; Lake Mary, FL; Mechanicsburg, PA; Miami, FL; Minneapolis, MN; Nashville, TN; Philadelphia, PA; Phoenix, AZ; Pittsburgh, PA; Sacramento, CA; St. Louis, MO; San Diego, CA; Seattle, WA; Tallahassee, FL; Tampa, FL; OR be willing to relocate to one of the following USDC locations: Gilbert, AZ; Lake Mary, FL; Mechanicsburg, PA

No Sponsorship- Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future

Preferred

ServiceNow System Administrator / Developer Certification preferred

ITIL V3 Foundation Certification preferred

#WD2021

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.